Essentials of Online Counselling

Please see the complete course modules below.

When you have registered for the course, the titles below become links to the material.

Module 1Introduction
Unit 1Introduction
Module 2Safety
Unit 1Key safety elements of working online
Unit 2Identifying unsuitable clients
Unit 3Setting safe expectations
Unit 4Contracting, disclaimer and intake assessment forms
Unit 5Example Enquiry I
Unit 6Example Enquiry II
Unit 7Example enquiry III
Module 3Ethics
Unit 1Established ethical guidelines
Unit 2Informed consent
Unit 3Confidentiality
Unit 4Counsellor privacy
Unit 5Risks and Safeguards
Module 4Technology
Unit 1System overview
Unit 2The online counselling process
Unit 3Video counselling
Unit 4Synchronous text chat
Unit 5Intake form
Unit 6Evaluation form
Unit 7Payment
Module 5Practical Techniques
Unit 1Building a safe relationship online
Unit 2Synchronous and Asynchronous Counselling
Unit 3Technical standards and conditions
Unit 4Forming an image of each other
Unit 5Guiding the work
Unit 6Managing misunderstandings or conflict
Unit 7Managing ending the process
Module 6Language Techniques
Unit 1Paraphrasing and echoing the client
Unit 2Asking and answering questions online
Unit 3Greetings and signing off
Unit 4Fonts, writing style, textspeak and emoticons